[vc_row type=”boxed” css=”.vc_custom_1449288263930{margin-bottom: 42px !important;padding-top: 42px !important;}”][vc_column width=”2/3″][vc_column_text css=”.vc_custom_1443249792702{padding-top: 42px !important;padding-bottom: 42px !important;}”]

FAQ

[/vc_column_text][vc_toggle title=”Who is K Brooke?” el_id=”who-is-k-brooke”]K Brooke represents two sisters interested in fashion design and their desire to bring high quality handbags and accessories to a younger generation.[/vc_toggle][vc_toggle title=”What is your shipping policy?” el_id=”1449288890903-10a978e6-db69″]All K Brooke products are shipped within 1 to 2 days of order unless otherwise notified.  Products will ship FedEx via the method (i.e. ground, 2nd day air, overnight, etc.) chosen at checkout.  K Brooke will ship products globally.[/vc_toggle][vc_toggle title=”What is K Brooke’s privacy policy?” el_id=”1449288967507-f0fdd54d-f762″]Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

  • By e-mail: contact@k-brooke.com
  • By phone: 678-634-3207

 

We reserve the right to make changes to this policy. Any changes to this policy will be posted.[/vc_toggle][vc_toggle title=”What is your return policy?” el_id=”return-policy”]If you are not satisfied with your K Brooke product you can return it to us in new unused condition in the original packaging within 30 days of receipt.[/vc_toggle][vc_toggle title=”How do I care for my K Brooke handbag?” el_id=”k-brooke-handbag-care”]

All K Brooke handbags are made from 100% genuine cowhide leather. The leather has been treated to be water and scratch resistant. You can clean your handbag with a damp cloth or mild leather cream. If the handbag becomes wet, simply wipe dry with a soft cloth.

[/vc_toggle][vc_toggle title=”How do I care for my K Brooke charm?” el_id=”k-brooke-charm-care”]

All K Brooke charms are plated with 24K gold. Use the microfiber cloth that comes with your charm to polish.

[/vc_toggle][/vc_column][vc_column width=”1/3″][vc_single_image image=”149″ img_size=”full” alignment=”center”][/vc_column][/vc_row]